Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. Please review our return policy carefully before initiating a return.
Return Window
Returns are accepted within 30 days of delivery.
Returns requested after 30 days from delivery will not be accepted, under any circumstances.
Eligibility for Returns
To be eligible for a return:
Items must be returned within the 30-day window.
Proof of purchase is required.
Condition of Items
Unused Items
Items must be unused, unopened, and in their original packaging.
Customers are responsible for return shipping costs.
Once received and inspected, we will issue a refund for the product price only.
Original shipping charges are non-refundable.
Used Items
Used items may be returned only within 30 days of delivery.
Customers are responsible for all return shipping costs.
Refunds for used items are issued at our discretion and may be partial or denied depending on the condition of the item.
Original shipping charges are non-refundable.
Non-Returnable Items
Items returned outside the 30-day window
Items returned without prior authorization
Items that are damaged due to misuse or improper handling
Return Process
Contact us at tamio@enzoclean.com to request a return authorization.
Include your order number and reason for return.
Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless otherwise stated.
Refund Processing
Refunds are issued to the original payment method.
Please allow 5–10 business days after receipt of the returned item for processing.
We reserve the right to refuse or adjust refunds for items that do not meet return conditions.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.